Platform Terms of Use
Last Updated: 20th October, 2026
This document constitutes a legally binding agreement between you (“User”, “Fleet Operator”, or “Driver”) and Indviron Technologies Pvt Ltd (“Company”, “Platform”, or “We”). By accessing or using the Tripp web application and mobile interfaces (collectively, the “Platform”), you agree to comply with and be bound by these Terms of Use (“Terms”).
1. Platform Overview
The Platform is an asset-light SaaS solution designed for the electric vehicle (EV) rental ecosystem. It serves as a two-sided marketplace providing:
- For Fleet Operators: Tools for vehicle listing, driver management, real-time trip tracking, and automated payment processing.
- For Drivers: A portal to manage bookings, track earnings, pay rentals, and receive incentives.
2. Registration and Account Security
2.1 Eligibility: Fleet Operators must be legally incorporated entities or registered proprietorships. Drivers must possess a valid Indian driving license and meet all regulatory requirements for operating commercial vehicles.
2.2 Account Responsibility: Users are responsible for maintaining the confidentiality of their login credentials. Any activity occurring under an account is deemed the responsibility of the account holder.
2.3 Verification: All Drivers must undergo a Background Verification (BGV) process as prescribed by the Platform or the Fleet Operator before being granted access to vehicles.
3. Obligations of Fleet Operators
3.1 Inventory Accuracy: Fleet Operators must ensure that vehicle status (Active, Maintenance, or Booked) is updated in real time. Failure to maintain accurate status may result in Platform penalties or account suspension.
3.2 Compliance: Operators must maintain all vehicles in roadworthy condition and ensure all necessary permits, insurance, and fitness certificates are current and valid.
3.3 Platform Exclusivity: Operators agree to process all bookings, rentals, and Driver payments through the Platform to ensure transaction transparency and capital protection.
4. Obligations of Drivers
4.1 Safe Operation: Drivers must operate vehicles in strict compliance with all traffic laws and safety regulations.
4.2 Vehicle Care: Drivers are responsible for daily vehicle checks and must report any damages immediately. Tyre punctures and damages resulting from negligence are the sole liability of the Driver.
4.3 Return Timelines: Vehicles must be returned to designated hubs by the agreed checkout time (e.g., 11:00 PM). Late returns will incur an automated penalty of ₹200/hour.
4.4 Usage Limits: Drivers must adhere to the kilometer (KM) capping (e.g., 220 km/day) as specified in their respective rental plans.
5. Payments, Fraud, and Chargebacks
5.1 Automated Deductions: The Platform is authorized to deduct daily/weekly rentals, FASTag charges, and traffic challans (fines) from the Driver's digital wallet or earnings.
5.2 Fraudulent Activity: Any attempt to manipulate trip data, bypass Platform payment systems, or provide false verification documents will result in immediate account termination and potential legal action.
5.3 Chargeback Liability: In instances of fraudulent customer payments or chargebacks, the Fleet Operator remains liable for the transaction amount if Platform verification protocols were bypassed.
6. Prohibited Conduct
- Use the Platform for any unlawful, harassing, or fraudulent purpose.
- Interfere with the operation of the Platform or access restricted data.
- Directly or indirectly solicit customers discovered through the Platform to transact outside of the Platform (disintermediation).
7. Termination
The Platform reserves the right to suspend or terminate access for any User who violates these Terms, fails to pay Platform fees, or engages in conduct that harms the integrity of the EV ecosystem.
8. Limitation of Liability
The Platform provides technology services on an “as-is” and “as-available” basis. Indviron Technologies Pvt Ltd is not liable for mechanical failures, road accidents, or third-party criminal acts. Capital protection for unpaid rentals is strictly limited to the thresholds defined in the Capital Protection Schedule.