Your privacy matters
Privacy Policy
At Tripp, we respect the hustle of our drivers and fleet operators. Protecting your digital personal data isn't just a legal checkbox; it's how we build a reliable community. This Privacy Policy explains how we collect, use, share, and protect your data in accordance with the Digital Personal Data Protection (DPDP) Act, 2023.
1. Data We Collect
We collect only what is essential to keep your wheels turning and your operations organized:
- Identity & Professional Data: Name, contact details, profile photo, and government-mandated KYC (Aadhaar, PAN). For drivers, this includes Driving Licenses and vehicle documentation such as RC, insurance, and permits.
- Operational & Location Data: Real-time GPS location, trip history, mileage, and vehicle performance data to enable trip management and dispatch.
- Financial Data: Bank account details for payouts, settlement history, and commission data. We do not store sensitive card information such as PINs or CVVs.
- Device & Usage Data: IP address, device model, application interaction logs, and crash reports to improve stability and performance.
2. Purpose of Processing
Your data is processed only for defined operational needs:
| Purpose | Type of Data Used | Legal Basis (DPDP) |
|---|---|---|
| Trip & Fleet Management | Location, Identity, Vehicle Docs | Performance of a Contract |
| Payouts & Settlements | Financial, Identity, Trip History | Performance of a Contract |
| Safety & Verification | KYC, Live Location, Identity | Legitimate Interests / Safety |
| Regulatory Compliance | KYC, Transaction Logs | Legal Obligation |
| App Optimization | Usage Data, Device Info | Legitimate Interests |
3. Who We Share Data With
- Fleet Operators: If you operate under a fleet, your trip and performance data is shared for operational management.
- Riders / End-Users: Limited identity details (name, photo) and real-time location are shared to facilitate successful trips.
- Payment Partners: For secure processing of payouts and settlements.
- Authorities: When required by Indian law, transport authorities, or law enforcement agencies.
4. Security and Data Longevity
Security: We use industry-standard encryption, monitoring, and access controls. Your data is protected with the same seriousness as financial infrastructure.
Retention: Data is retained only while you remain active on Tripp. Certain records such as tax or trip data may be retained longer to meet legal and regulatory obligations.
5. Your Rights as a Data Principal
Under the DPDP Act, 2023, you have the following rights:
- Right to Access: Request details of the personal data we hold about you.
- Right to Correction: Correct inaccurate or outdated personal data.
- Right to Erasure: Request account deletion, subject to pending settlements or legal requirements.
- Right to Withdraw Consent: Withdraw consent for certain data uses, such as location tracking (this may limit platform functionality).
For privacy questions or grievances, contact us at [email protected]. If unresolved, you may approach the Data Protection Board of India.